WhatsApp and Telegram Automation
We plan messaging automations for WhatsApp and Telegram around a defined conversation, the information a person needs, and the point where a human should take over.
A practical foundation.
Organised enquiries
A workflow can help collect the details needed to respond to a request.
Clear handoffs
We identify where a conversation should move to a person.
Channel fit
The design accounts for the features and rules of the selected messaging platform.
From brief to
working result.
Map the conversation
We define the user questions, responses, and escalation points.
Review platform access
We check the account, permissions, and integration options available.
Build and test
We implement the agreed conversation and test the common paths.
Review messages
We refine wording and handoffs before broader use.
Before we begin.
Can the automation answer every question?
We should define what it can answer and when a person takes over.
Do I need an existing business account?
The account and access requirements depend on the channel and implementation. We review those first.
Can it connect to other systems?
Potentially. We need to check the available integrations and permissions.
Have a project in mind?
Tell us what you need. We will review your brief and reply by email.